FAQ

How do I log in or register an account with Vet Equip?

To register for an online account, all you need to do is click on the Sign In or My Account options in top right corner of the page. This will direct you to a new page and offer you an easy process to login or create a new account.

Do I need to create an account to make purchases?

No, you can make purchases as a guest without the need to register.

What payment types are accepted?

Vet Equip only accepts payments from VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL.

Can I still make a purchase if I don’t have a credit card?

Yes you can still make a purchase if you are using a VISA or MASTERCARD debit card; alternatively you can open a PayPal account.

How do I open a PayPal account?

Opening a PayPal account is free and easy! Just visit www.paypal.com.au and follow the instructions.

How do I know my credit card details are safe?

To ensure the safety of your personal credit card details we use the Braintree payment gateway for all card orders placed. For more information please see our security or privacy policies.

What do I do if I have not received my shipping confirmation?

If you have not received your shipping confirmation within 24 hours please contact our Customer Service Team at [email protected] who will assist you in tracking your order.

Can I place an order over the phone?

At this time Vet Equip is unable to accept phone orders, however if you are experiencing difficulties placing an order online please feel free to contact our Customer Service Team at [email protected] who will happily assist you.

Can I change or add items to my order once I have checked out?

Unfortunately we cannot make changes to your order once it has been dispatched, however if you do wish to change or cancel your order please contact the customer service team at [email protected] within 24 hours and we will try to stop the order before dispatch.

Can I collect my online purchase from your warehouse?

Unfortunately at this time we are unable to offer this service. All online purchases currently can only be delivered via a postal service.

Can I change the delivery address on my order?

You cannot make changes to your order once you have checked out, however if you have made an error and need to change the delivery address for the order please contact the Customer Service Team at [email protected] who will attempt to stop the order before its dispatched.

When should I expect my delivery?

Delivery should be expected from 2 – 10 days. Delivery time is dependent on the dispatch date and the distance of the delivery destination.

I have received my shipping confirmation but the delivery has not arrived. What should I do?

Your order will take between 2 - 10 days to reach you. This time frame depends on the dispatch day and the destination address. If your delivery is taking longer than 10 days please contact our Customer Service Team at [email protected]

To Top